IT AMC services in Dubai — We run your office IT, you keep the keys
An annual IT maintenance contract (IT AMC) for Dubai offices of 5–50 people. Help desk, updates, tested backups and a written report, all for one fixed monthly fee
- 15 minutes response to critical issues in business hours
- from AED 499 a month, fixed price
- From day 1 passwords and admin accounts in your company's name
- 5 working days for a full handover when the contract ends
The IT check is free: 20 minutes on a video call with an engineer. Then a written report and a fixed-price quote
GOLDJAXE L.L.C-FZ · Meydan Free Zone, Dubai · Licence No. 2654905.01
The second-floor printer isn't working for anyone
On it: ticket #1042, priority High. I'll connect remotely once you approve
Done. The router update changed the printer's address. I've added it to your monthly report
September report
- Tickets closed
- 23
- Updates
- 112 installed · 3 on hold
- Restore test
- passed 14 Sep
- Remote sessions
- 9, all on your requests
Your keys
Providers change, the keys stay with you
Most offices find out who holds their passwords on the worst possible day. The IT person stops answering, and nobody can reset an email password or renew the domain. With us, everything is in your company’s name from day one
When we stop working together, we hand everything over within 5 working days. It’s written into the contract
What always stays with you
- A password vault in your company’s name
- Control of your domain and email
- Microsoft 365 or Google Workspace admin accounts
- The asset register and network diagram
- Backups and the restore-test log
Why it matters for tax: under UAE tax record-keeping rules (FTA Decision No. 4 of 2026), a business must give the Federal Tax Authority access to its accounting records on request — including the system where they are kept and any passwords or encryption keys needed to open them — and it remains legally responsible for those records even when a third party keeps them
Plans
IT AMC plans from AED 499 a month
Prices in AED per month. A 12-month contract, billed monthly. Your exact price, hours and scope are set out in a written quote after the free IT check
Remote
Small teams working in the cloud
from AED 499 a month
- Critical issues
- 15 minutes
- Normal requests
- 4 business hours
- Engineer hours
- up to 4 a month
Fits most offices
Office
Offices of 5–25 people
from AED 1,499 a month
- Critical issues
- 15 minutes
- Normal requests
- 2 business hours
- Engineer hours
- up to 10 a month
Secure Office
Offices with a server, sensitive data or regulated clients
from AED 4,399 a month
- Critical issues
- 15 minutes
- Normal requests
- 1 business hour
- Engineer hours
- up to 26 a month
Plus, on top of every plan
- Monthly security review
- Patch compliance report
- Priority queue
Extra hours are billed at the rate in your quote, and only with your approval in writing, including by email or chat. On-site work is done by your technician or vendor, guided by our engineer
Response times
Response times (SLA) in the contract
| Priority | What it means | Engineer responds | Target fix time |
|---|---|---|---|
| Critical | The office or a key system is down: internet, everyone’s email, a server | 15 minutes | 4 business hours |
| High | Several people can’t work | 1 business hour | 8 business hours |
| Normal | One person or one device is affected | Remote 4 h · Office 2 h · Secure Office 1 h | 1 business day |
| Request | A new starter, access rights, a setup | Next business day | 2 business days |
- Business hours: Monday to Friday, 9:00–18:00 Dubai time
- A response means an engineer has picked up your ticket. On critical tickets, you get a status update every business hour until it’s closed
- Response times are a contract commitment. Fix times are targets, and we report on them every month
What’s included
What every IT AMC plan includes
In every plan
Help desk
Your team messages us, and we fix it remotely
Updates and protection
Operating systems, Microsoft 365 or Google Workspace, antivirus and firewall, updated on a schedule. Anything held back, and why, is in the report
Backups with a restore test
Every month we check that a backup really restores, and record the date in your report
Network and Wi-Fi
Router, firewall, Wi-Fi and printers set up and documented
Joiners and leavers
Accounts and devices for new starters. A leaver’s access is removed the same business day you tell us
Suppliers
We deal with your internet provider and equipment suppliers for you
Asset register and network diagram
They belong to you, and we update them every month
Password vault
In your company’s name
Monthly report
What we did, what we found and what needs your decision
Outside the plan
Hardware and licences
At supplier price and only with your approval, so the bill stays transparent
Projects
An office move, a new server or a migration, each under its own fixed quote
On-site work
Done by your technician or vendor, guided by our engineer
After hours
By agreement, at the rate in your quote
Email and payments
Most office attacks start with an email
Two-step sign-in on every account
Email, Microsoft 365 or Google Workspace and admin panels all require a second factor
Your domain protected from spoofing
We set up SPF, DKIM and DMARC, so receiving mail servers can verify that an email really comes from you
A rule for new bank details
We help you set one simple rule: a supplier’s new bank details are confirmed by phone before anyone pays
Remote access
Remote access, on your terms
- You open access, one request at a time
- The tool is licensed to your company, and every engineer has their own login
- Every session is logged and listed in your monthly report
- You can revoke access in one step, at any time
- Only our engineers named to you in writing can connect
We only connect when you’ve raised a request. If someone calls asking for access, hang up and message us
Session log
- 12.09 · 09:20 Engineer A. · RECEPTION-PC 18 min · #1042
- 18.09 · 14:05 Engineer B. · ACC-LAPTOP-03 7 min · #1057
- 25.09 · 11:40 Engineer A. · SRV-FILES 32 min · #1063
Example with sample data
Monthly report
A written report every month
One page, by the 5th of every month. It covers tickets and response times, and updates installed or held back, with the reasons. It also shows the last restore test, every remote session and the decisions we need from you
- Tickets
- 23 closed · all within response time
- Updates
- 112 installed · 3 on hold: the accounting app is waiting for the vendor’s release
- Backups
- restore tested 14 Sep · file server, email
- Access
- 9 remote sessions · all on request
- Your decision
- replace the router, now out of warranty · renew the antivirus licence by 30 Oct
Sample with illustrative data
Switching
A 5-working-day plan to switch IT providers
- Day 1
IT check and a list of every account and device
- Days 2–3
Passwords move into a vault in your company’s name; we draw up the asset register and network diagram
- Day 4
We test the backups with a real restore
- Day 5
Your support is live, and the previous provider can step away
How it starts
Four steps to get started
Free 20‑minute IT check
We review your office IT with you on a video call, or on site where we’re permitted to work. Nothing gets connected, and you get a written report
Fixed quote
Hours, response times and price in writing, valid for 14 days
Onboarding
The asset register, a password vault in your company’s name and backups
Monthly service
Help desk, updates, a restore test and a written report
FAQ
IT AMC in Dubai: questions and answers
What is an IT AMC?
An IT AMC (annual maintenance contract) is a 12-month agreement under which an IT company looks after your office IT for a monthly fee. Ours covers the help desk, updates and protection, backups with a monthly restore test, network and Wi-Fi, staff accounts, suppliers and a written monthly report
How much does an IT AMC cost?
Plans start from AED 499 (Remote), AED 1,499 (Office) and AED 4,399 (Secure Office) a month. Your final price is in the quote after the free IT check
Is an IT AMC worth it?
If IT problems cost your team working hours, yes. The fee is fixed, response times are written into the contract, backups get a restore test every month and you receive a written report on the work done. The free IT check shows what your office needs before you sign anything
IT AMC or an in-house IT engineer?
An in-house engineer is one person, so holidays, sick days and resignations leave the office without support. With an IT AMC, our engineers named to you in writing look after your office. Response times are set in the contract, and passwords and admin accounts are in your company’s name from day one. If you already have a technician, the AMC works alongside them: they handle on-site work, guided by our engineer
What response times are in the contract?
Critical issues: 15 minutes in business hours, on every plan. Normal requests: 4 business hours on Remote, 2 on Office and 1 on Secure Office. Target fix times run from 4 business hours for critical issues to 2 business days for requests
Is the IT check really free?
Yes. Twenty minutes, nothing connected, and a written report. No obligation
How long is the contract?
Twelve months, billed monthly. It renews for the same term unless you tell us 30 days before the end that you won’t renew
Can we change our plan?
Yes. We suggest a plan after the free IT check. If your office changes during the contract, you can switch plans: the new plan, price and start date are agreed in writing
Free zone or mainland?
We serve offices in free zones and on the mainland. We deliver the service remotely; any work on site is done by your own technician or vendor, guided by our engineer
Can we pay by card?
Card payment is coming soon. For now, send a request and we’ll agree the quote and send an invoice
What isn’t included in the price?
Hardware and licences, at supplier price and with your approval. Projects, under a separate quote. On-site work, done by your technician or vendor and guided by our engineer. After-hours work, by agreement
Is remote access safe?
You open access for each request. The tool is licensed to your company, every session is logged and listed in your monthly report, and only our engineers named to you in writing can connect
What happens to our passwords if we leave?
They’re already in your company’s name. When the contract ends, we hand over the vault, register, diagrams and admin accounts within 5 working days, as set out in the contract
Book a check
Book a free 20‑minute IT check
Twenty minutes on a video call, with nothing connected. Afterwards you get a written report and a fixed-price quote, valid for 14 days
- A call with an engineer
- A written report on your IT
- A fixed quote, valid for 14 days